Customer Testimonials

We just purchased a new vehicle from Ken Garff Toyota. Cody and Matthew were our sales people. They were super awesome! Kept in touch and let us know what was going on each step of the way. Will did the paper work and was helpful and kind. We highly recommend them! We had tried a couple of other dealerships and they didn’t even try to get us the new vehicle we wanted, or help in any way. Not even to talk with us. Don’t waste time, just go straight to Ken Garff and save the hassle!! They are ... Read More

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Google - Jul 16, 2025

We just purchased a new vehicle from Ken Garff Toyota. Cody and Matthew were our sales people. They were super awesome! Kept in touch and let us know what was going on each step of the way. Will did the paper work and was helpful and kind. We highly recommend them! We had tried a couple of other dealerships and they didn’t even try to get us the new vehicle we wanted, or help in any way. Not even to talk with us. Don’t waste time, just go straight to Ken Garff and save the hassle!! They are incredible!!

The total experience was very easy and efficient! I will certainly be back. Thanks.

the service of the car and customer service is great.

Our service was fast friendly and affordable!

Friendly, clean and accommodating!

I enjoy going to Ken Garff Toyota. They’re friendly. I don’t feel like they ever try to rip me off. I’ve never had a problem with the service. It’s always been exemplary. . I would not hesitate doing business with them.

Great experience doing business with this establishment. They did my oil change, rotated my tires,and offered me a free car wash anything future. They were courteous, friendly, and easy to do business with at a bargain price.

The staff at Garff has always been accommodating and willing to listen.

I called for an appointment to get my tires changed, I was given an appointment for the next morning. Everyone was very professional and readily answered my questions. I have been going to this Toyota business for 21 years, I have never been disappointed.

Quick and thorough service.

The people in the service were very nice. Our oil change was done.

Quick friendly service.

Service was great, as usual. The problem is in making a service appointment, it's a real pain in the butt. Almost thinking about going elsewhere.

Although it took 2 hours to rotate tires and check out my brakes, the staff was very friendly and informative.

Fast, efficient, and friendly.

Hands down the best customer service I have received in Cheyenne, WY. The service department worked seamlessly with the body shop to facilitate a perfect all-around repair and maintenance experience. The body work completed was perfect as was the paint repair on my Toyota Tacoma. The service department replaced defective items and was communicative and prompt. I will definitely return for any needed work on my Toyota in the future.

Just moved to Cheyenne so first time using dealership service department. I was very pleased with experience. I got to appointment 45 minutes early but Jordon was very accommodating. I liked the inspection video they provided. They informed me about a missing drain plug washer which I appreciated. Will definitely return for future service needs.

They fixed my car, but they replaced more clothes that I just replaced the week before. Linda was not a very nice person.She kind of had an attitude.

Pleasant, on time, addressed concerns.

Always friendly on checking in the vehicle to be serviced. They listen to issues described. Service is accomplished quickly and correctly. I leave Ken GARFF Toyota knowing I had a good experience and will return.

Always great service.

Katie was amazing with us, the sale of our Tesla as extremely fast. Best Service!

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Great customer experience from Julian and team! Will be back, great people over here. Thanks again!

Julian is always a pleasure to work with. Him and his team knocked it out of the park with servicing my 4Runner!

I love this place! I know I am in good hands with Julian

took our 2023 4 runner into ken Graff toyota, they were excellent to work with, Jullian in service was great, would recommend them all day long

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Hayden was amazing, he kept us up to date for everything on the car Presses was seamless and fast

Just want to give a shout out about the amazing customer service at Ken Garff Toyota in Cheyenne. Especially Jordan Catalano in the service department and Destiny Davison and Hayden Tomison in the sales department. I had a problem with my tailgate that was caused by another business. They all worked with me to resolve and fix the problem. Destiny helped restore my remote features for my phone app. They all went the extra mile to have a happy customer.

Linda at Ken Garf was most pleasant to deal with and tech dud great work...much appreciated

Epic service experience!

Julian is rockstar! Best in the business hands down.

I recently took my van in here to get help with some issues. Jordan was highly knowledgeable and helped me by providing great advice, as well as explaining things in a way that i could understand, all of which I value as I have been burned by dodgy professionals in the past.

The customer service here was the best I have seen at a large dealership! Although I didn't purchase from them, they took great care of me while in a bind and definitely earned my business the next time I do need to purchase a new car...

My husband and I had an excellent experience with the service department!! From start to finish, the team was professional, efficient, and genuinely helpful. A special shoutout to Jordan, who went above and beyond to ensure my vehicle was taken care of. He was knowledgeable, super friendly and he kept us informed throughout the entire process. It’s clear that the customer is the top priority here 🙂

The service and team here has changed for the better. I came here a year ago and was not impressed. I heard there were some major changes recently, so I thought I'd give them another chance. It was night and day difference! Julian and Jordan were so helpful and understanding. They definitely went out of their way to take care of me.

I recently had my vehicle serviced at Ken Garff Toyota in Cheyenne, and I was thoroughly impressed by the experience. The service department staff was friendly and professional, greeting me promptly upon arrival. They took the time to listen to my concerns and explained the services my car needed in clear detail. The waiting area was comfortable and well-maintained, equipped with amenities that made the time pass quickly. I appreciated the timely updates during my service, and the technicians were efficient, completing the work quicker than I anticipated. Overall, my experience at Ken Garff Toyota’s service department was excellent. ... Read More

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Google - Mar 4, 2025

I recently had my vehicle serviced at Ken Garff Toyota in Cheyenne, and I was thoroughly impressed by the experience. The service department staff was friendly and professional, greeting me promptly upon arrival. They took the time to listen to my concerns and explained the services my car needed in clear detail. The waiting area was comfortable and well-maintained, equipped with amenities that made the time pass quickly. I appreciated the timely updates during my service, and the technicians were efficient, completing the work quicker than I anticipated. Overall, my experience at Ken Garff Toyota’s service department was excellent. I left feeling confident in the work done on my vehicle and appreciated the quality customer service provided. I would highly recommend them for anyone in need of reliable car service.

This was a real treat. I am always a bit concerned when I go to car shops alone that they will take advantage of my lack of knowledge about cars. This was not the case. They were welcoming , open and explained details to me. The staff were very kind and helpful. I couldn't be happier with my experience at this location. I highly recommend it to anyone looking for a place to take your car. I will return there again for sure. This was how all trips to get car service of any kind should be. Thank you ....

Julian was awesome to work with and made sure I was well taken care of.

My experience at dealership was excellent. They helped me get my car running back to normal and always keeled me updated on my car

The entire service team was so kind and helpful. They went above and beyond, reassuring me and making me feel comfortable. I will definitely return for future service on my cars

I've always had a positive experience with their service department, and they (Julian) went above and beyond today helping me with autostart on my vehicle. Very much appreciated!

Caused my oil pan to leak during an Oil Change. Leak was noticed after picking up the truck. Brought back to dealer who then tried to say it would not be covered by them. They eventually fixed the oil pan on their own dime, but had the truck for a full month. A FULL MONTH without a vehicle. No loaner, no rental, NOTHING. All of this for their incompetence. Never use this dealer. Sales is shady and service is worthless. They should not be a franchisee for any auto manufacturer.

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I was looking to purchase a new truck and working with Katie made the whole process pleasant and she worked tirelessly to get us what we wanted. The truck was actually in Greeley but she took care of everything and got me the truck I wanted. No pressure to try and sell me on something else. 100% recommend and ask for Katie!

I bought a mustang in September. Dealing with Parker Raehal was perfect. He has helped me with a couple of issues since with a positive and helpful attitude. I recommend anyone buying a car should work with Parker! He is the best!

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My saleswoman was Katie and she was outstanding at her job. I was buying from out of town and she made the experience worry free and all paperwork in order with no big surprises. Unlike many other dealers that I have worked with I feel that this car dealer did a good inspection on the truck. They fixed the necessary items to make my used truck reliable. I highly recommend Katie and feel that she is one of the very few honest car sales person!!

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2023 F150 3.5 EB, throwing codes for turbo wastegate stuck closed. Dropped off on a Monday for CEL that was read with scanner the previous week by dealer. Added additional issues that were found over weekend (leaking VCT seals and turn signal that does not auto cancel). Pick vehicle up Friday evening, 50 miles later, check engine light and reduced power are back. Brough vehicle in and scan tool is connected, the tech did what the TSB advised which was a flash of the PCM which was already done on Monday. I asked for a loaner to be told by the employee that ... Read More

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DealerRater - Dec 8, 2024

2023 F150 3.5 EB, throwing codes for turbo wastegate stuck closed. Dropped off on a Monday for CEL that was read with scanner the previous week by dealer. Added additional issues that were found over weekend (leaking VCT seals and turn signal that does not auto cancel). Pick vehicle up Friday evening, 50 miles later, check engine light and reduced power are back. Brough vehicle in and scan tool is connected, the tech did what the TSB advised which was a flash of the PCM which was already done on Monday. I asked for a loaner to be told by the employee that they were not authorized to give out a loaner, so I asked for a ride and was told there is no shuttle on Saturdays. Truck was left with dealer and I sourced a ride. So now we're at least a week into the 30 days needed for lemon law which I would prefer at this point. 7500 miles/6 months of ownership and multiple issues is unacceptable especially when paired with subpar service.

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My car has a recall on it, I was told this would take about two hours to repair. They came and picked up my car around 7am, said I would have it back by end of day at the latest. I called around noon to check on the status of repairs, was told they didn't have an update for me and to call back later. So it's now past four at this point, I'm sitting at work with no ride or way home, and I get told the job is going into tomorrow, they had no loaners ... Read More

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DealerRater - Oct 4, 2024

My car has a recall on it, I was told this would take about two hours to repair. They came and picked up my car around 7am, said I would have it back by end of day at the latest. I called around noon to check on the status of repairs, was told they didn't have an update for me and to call back later. So it's now past four at this point, I'm sitting at work with no ride or way home, and I get told the job is going into tomorrow, they had no loaners to provide, and I just had to be patient. Coincidently, each and every manager goes home before 4pm, at least from both what I was told and the amount of voicemails I was sent to. I'm not from here, I don't have access to another vehicle or know someone that does, so now I'm paying out of pocket for an Uber to and from everywhere on top of trying to move out of state in five days. Incredibly inconvenient, and still no one has called to take accountability or offer a workable and acceptable solution. Maybe one day I'll have a vehicle to get things done with. Do NOT give your car to these people.

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Very professional and Customer focused. Sales, service and management worked well at problem solving with a results oriented mind set. Best dealership I have dealt with in years Well worth my time to travel to Cheyenne for a great experience job

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One of the best dealer i ever dealt with. Nick absolutely amazing thank you!

Robert and Johnny were absolutely amazing! They went above and beyond what they needed to do to help me buy my new van. These guys both deserve huge kuddos and a pat on the back for a job well done. I would 100% buy another car from these fine gentlemen. All class, thank you Robert and Johnny.

Took my 2014 Tacoma with 104000 miles in to flush the radiator AND brake fluid. I have never had ANY problems with the truck. Lo and behold, after only 400 miles after job I have a brake light alert. My inspection revealed low brake fluid. I added 13 ounces and resolved the problem AND there are NO LEAKS I can observe that caused the brake alert. CONCLUSION: Insufficient refilling AFTER the 'supposed' brake flush. (Did they REALLY perform the flush?). Sure makes ya wonder! Summary - check the vehicle before ya leave the dealer. Don't 'assume' anything.

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Service was friendly and very polite and answered ally questions.

Best car buying experience of my life! Comfortable and friendly atmosphere. Positive energy and smiles. Im female, minority and I got the vehicle i came for. They all treated me like gold. These folks are top notch! Parker is the man!

Very professional dealership and great people. Christina Tucke found me a great used car and was amazing throughout the process. Highly recommend her or any other of the nice sales people.

* After posting my review I was contacted the next to set up a time to get a new key fob. No communication with customers. I bought a vehicle from this location in January. The advertisement stated the SUV came with 2 sets of keys. I received 1 set as was waiting for the previous owner to return the 2nd set. I have contacted the dealership and they stated they wouldn't provide the second set but I could purchase one for $500. I have contacted the dealership multiple times, spoke with multiple people who stated they couldn't give me the answer but ... Read More

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Google - May 29, 2024

* After posting my review I was contacted the next to set up a time to get a new key fob. No communication with customers. I bought a vehicle from this location in January. The advertisement stated the SUV came with 2 sets of keys. I received 1 set as was waiting for the previous owner to return the 2nd set. I have contacted the dealership and they stated they wouldn't provide the second set but I could purchase one for $500. I have contacted the dealership multiple times, spoke with multiple people who stated they couldn't give me the answer but would follow-up with management. I have had zero communication back. The last time I called, I requested the owners phone number or if I could speak with him (he was at the dealership when I purchased the vehicle and was told he was there all the time). I was told a message would be taken and someone would call me back. Never happened! I feel since the vehicle was advertised as 2 key sets, they should stand by their ad. Of course the dealership kept all the advertising that was placed on the window and the online ad was removed so I have nothing else to prove. I had poor service at the Greeley location as well. Apparently the company doesn't feel customer service is important.

Impressed with Kevin that GM going onto Untamed Motors on YouTube to talk about his core values and is genuinely honest and wants to sell vehicles the right way; Keep coaching your team toward greatness

Haven't actually shopped here but if were nearby I would. Watch this interview - the GM deserves kudos for taking the heat and going public on being more accountable in the future. Treating people right is just good business. https://youtu.be/UvgAowyw_fM?si=3FWIBme5tLV5_QAo

Wonderful service dept. Cody went above and beyond great service..thank you for helping me read my oil lipstick.

Worst experience ever. Going on 5.5 hours of a trade-in with no end in site. I was told they use the KBB site to determine trade in value, that isn’t exactly true. That is one variable. Had to haggle a lot on a trade-in in excellent shape that is 2 years old with 16,800 miles. Then all of the up selling. On the sticker on the car, the Cheyenne Package for $1,990 is optional, that is false. $1,195 is required no matter what. Came in at 915am, all paperwork signed by 1235pm. I took the old car to get the snow tires taken off. ... Read More

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DealerRater - Apr 27, 2024

Worst experience ever. Going on 5.5 hours of a trade-in with no end in site. I was told they use the KBB site to determine trade in value, that isn’t exactly true. That is one variable. Had to haggle a lot on a trade-in in excellent shape that is 2 years old with 16,800 miles. Then all of the up selling. On the sticker on the car, the Cheyenne Package for $1,990 is optional, that is false. $1,195 is required no matter what. Came in at 915am, all paperwork signed by 1235pm. I took the old car to get the snow tires taken off. That took 2 hours, they plan was to have the car washed, plates on when I returned. I returned and nothing has been done, not even gased up. Then they need 45 minutes to perform a software update. Then I am told it is going to a detailed due to a matte paint finish downtown. Not sure how long this will take. Dealership said they were afraid to wash it here since it is the special paint. Then another employee tells me they will wash it here in actuality. Still no ETA. To make use of my time, I had someone help me find a toolkit so I could take my plates off my trade in car. Now just need to wait for my new car. This is my third transaction from this dealership and likely last. Not sure what has changed, but major issues. I hate to say it, but take your business to Colorado!

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Our experience at Ken Garff Ford in Cheyenne Wyoming was amazing. It felt like the turned back the clock, with excellent customer service you don't see much of these days. From the general manager, sales manager, salesman, and finance manager, they went above and beyond with us. We purchased a 2024 Ford Edge SEL, and they did everything for us and we were very pleased as we walked out the door to our new Edge. It was an amazing experience. Will recommend to anybody looking to buy a vehicle, this is the place to go. Thanks again for GREAT CUSTOMER ... Read More

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DealerRater - Apr 20, 2024

Our experience at Ken Garff Ford in Cheyenne Wyoming was amazing. It felt like the turned back the clock, with excellent customer service you don't see much of these days. From the general manager, sales manager, salesman, and finance manager, they went above and beyond with us. We purchased a 2024 Ford Edge SEL, and they did everything for us and we were very pleased as we walked out the door to our new Edge. It was an amazing experience. Will recommend to anybody looking to buy a vehicle, this is the place to go. Thanks again for GREAT CUSTOMER SERVICE

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Quick service and text messages to let you know how your service is going is wonderful

March 9, 2024 I took delivery of my used 2019 F150 from Ken Garff Ford in Cheyenne. After driving 371 miles back to Ten Sleep, I found somethings that should have been corrected in their 172 point inspection. With help from Steve Seacrest (used car manager),Carl Blackbird(Sales manager) and Cristin(Ford sales manager) my issues with the truck have been RESOLVED. I purchased my first f150 in 1982 and many since and the team at Ken Garff Cheyenne Ford stepped up and I'm still a Ford customer for life.

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I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist ... Read More

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DealerRater - Mar 20, 2024

I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist or infatuated guy or something who knows? The point is, I was able to verify that the block my number because I called for my wife's number and I could get through to anyone but calling from my number would give me the voicemail directly for any dealership extension, including service, sales, and this fellow Scott. I had a conversation with a different salesman about the car. I was interested in using my wife phone number and realize that they charge extremely high dock fees of $800 and a "garff" package of $2000 to all the cars they sell, which is ridiculous when you look at other dealerships, even in neighboring states such as Utah. They will post a "discount" on the online vehicles, but then they'll charge you hidden fees that more than make up for this discount. SCAM, do not buy from this dealership, especially from "Scotty" Roberts. Do your research. My job is done. Good luck.

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I was taken care of EXTREMELY WELL. The salesman Nick was extremely helpful, knowledgeable and friendly. I got a really good trade in and a killer deal on a used car. Highly highly recommend people to come to this dealership. I went there to just look at a used vehicle they had in the parking lot but I ended up going home that same afternoon with a new used vehicle. Nice job

I had an excellent experience with salesman Scott Roberts, who went way out of his way on our out-of-state purchase of a new Rav4 off road vehicle prior to our move to Cheyenne. Scott help us with every aspect of obtaining and registering our new vehicle, including picking us up at the airport when we arrived. I highly recommend Ken Garff Toyota.

I had an excellent experience with salesman Scott Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every aspect of obtaining and registering my new vehicle, including picking me up at the airport when I arrived. I highly recommend Ken Garff Toyota and Scott for sales.

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So, I drove 40 miles fort service here, because the Greeley and Fort Collins Toyota dealers are trash. Glad I did, because Ken Garrf honored the appointment and had my car done in less than an hour. Will be driving to this dealer from now on. I can drive to Cheyenne from Fort Collins get my oil change and be back in less time then it takes to get it done locally at Pedersen or Macdonald, which is sad. Pricing is also better.

We worked with Dwight on purchasing a vehicle that was being sold as wholesale. He was able to get us a great deal and was very professional and honest throughout the process.

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Financing and salesman actually accused me of having Colombian “cartel connections” & was told to “correct it.” Yes I have a Hispanic name, which brings me to question their business ethics. I contacted the federal treasury department - OFAC who immediately verified I had no such connections. Yet Garff Toyota of Cheyenne nonchalantly chooses to defame and insult a law abiding, prospective customer and walk away with an attitude. They are despicable, dismissive, and condescending. Not deserving of my business! I bought from Toyota of Laramie. They are appreciative of a good customer and treat them well.

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Awesome out of state vehicle purchase experience at Ken Garff Toyota. I enjoyed working with Michael. He was very professional throughout the buying process and took care of all my questions/concerns. Shout out to Steve in service as well as he went above and beyond to address my concerns. This was my first time buying a car out of state, and the team at Ken Garff Toyota made sure I was happy with my purchase and took care of me even after the sale was complete. Great job, and thank you for making this vehicle purchase a pleasant one!!

Ken garff Toyota dealer is a great place in all aspects,there service team was A+,had my 2017 Toyota Tacoma in for its 1000000 mile service they not only did great work but they found a really bad front bearing out,which it could have wrecked my truck...so great job...will definitely keep doing business with them!

Took my 2017 Ford Escape in had the transmission replaced. The service personnel were very outstanding in all areas. From the service counter to the mechanics. The staff was very professional, understanding, polite and great to work with. I have been a Ford customer for many years and will continue to do business with them. Thank you to all the service staff.

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EDIT: Good experience, turned sour, turned AMAZING. After reaching out to the manager and sales manager, they jumped into action and went above and beyond with the customer service. They delivered a car to Denver, picked up my car, fixed all the issues with it and returned back to Denver. Thank you for all you have done! Original: Typical car buying experience. Push you into the vehicle and as soon as you have an issue they leave you out to dry. I purchased a vehicle and once it was off the lot I noticed a few minor issues with it. ... Read More

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Google - Oct 4, 2023

EDIT: Good experience, turned sour, turned AMAZING. After reaching out to the manager and sales manager, they jumped into action and went above and beyond with the customer service. They delivered a car to Denver, picked up my car, fixed all the issues with it and returned back to Denver. Thank you for all you have done! Original: Typical car buying experience. Push you into the vehicle and as soon as you have an issue they leave you out to dry. I purchased a vehicle and once it was off the lot I noticed a few minor issues with it. Blown speakers, loud blower motor fan, and the windshield looks like someone sandblasted it and was unnoticeable when test driving because the sun was directly above me. Called my sales rep to see what they can do and told me it was no problem and that the manager would call me back. It has now been almost 2 weeks 10-15 calls reaching multiple reps who tell me the same thing. “The manager will call you back in 15 minutes”. I am upset with my purchase and upset at the situation.