Customer Testimonials
Hayden was amazing, he kept us up to date for everything on the car Presses was seamless and fast
Just want to give a shout out about the amazing customer service at Ken Garff Toyota in Cheyenne. Especially Jordan Catalano in the service department and Destiny Davison and Hayden Tomison in the sales department. I had a problem with my tailgate that was caused by another business. They all worked with me to resolve and fix the problem. Destiny helped restore my remote features for my phone app. They all went the extra mile to have a happy customer.
Linda at Ken Garf was most pleasant to deal with and tech dud great work...much appreciated
Epic service experience!
Julian is rockstar! Best in the business hands down.
I recently took my van in here to get help with some issues. Jordan was highly knowledgeable and helped me by providing great advice, as well as explaining things in a way that i could understand, all of which I value as I have been burned by dodgy professionals in the past.
The customer service here was the best I have seen at a large dealership! Although I didn't purchase from them, they took great care of me while in a bind and definitely earned my business the next time I do need to purchase a new car...
My husband and I had an excellent experience with the service department!! From start to finish, the team was professional, efficient, and genuinely helpful. A special shoutout to Jordan, who went above and beyond to ensure my vehicle was taken care of. He was knowledgeable, super friendly and he kept us informed throughout the entire process. It’s clear that the customer is the top priority here 🙂
The service and team here has changed for the better. I came here a year ago and was not impressed. I heard there were some major changes recently, so I thought I'd give them another chance. It was night and day difference! Julian and Jordan were so helpful and understanding. They definitely went out of their way to take care of me.
I recently had my vehicle serviced at Ken Garff Toyota in Cheyenne, and I was thoroughly impressed by the experience. The service department staff was friendly and professional, greeting me promptly upon arrival. They took the time to listen to my concerns and explained the services my car needed in clear detail. The waiting area was comfortable and well-maintained, equipped with amenities that made the time pass quickly. I appreciated the timely updates during my service, and the technicians were efficient, completing the work quicker than I anticipated. Overall, my experience at Ken Garff Toyota’s service department was excellent. ...
This was a real treat. I am always a bit concerned when I go to car shops alone that they will take advantage of my lack of knowledge about cars. This was not the case. They were welcoming , open and explained details to me. The staff were very kind and helpful. I couldn't be happier with my experience at this location. I highly recommend it to anyone looking for a place to take your car. I will return there again for sure. This was how all trips to get car service of any kind should be. Thank you ....
Julian was awesome to work with and made sure I was well taken care of.
My experience at dealership was excellent. They helped me get my car running back to normal and always keeled me updated on my car
The entire service team was so kind and helpful. They went above and beyond, reassuring me and making me feel comfortable. I will definitely return for future service on my cars
I've always had a positive experience with their service department, and they (Julian) went above and beyond today helping me with autostart on my vehicle. Very much appreciated!
Caused my oil pan to leak during an Oil Change. Leak was noticed after picking up the truck. Brought back to dealer who then tried to say it would not be covered by them. They eventually fixed the oil pan on their own dime, but had the truck for a full month. A FULL MONTH without a vehicle. No loaner, no rental, NOTHING. All of this for their incompetence. Never use this dealer. Sales is shady and service is worthless. They should not be a franchisee for any auto manufacturer.
I was looking to purchase a new truck and working with Katie made the whole process pleasant and she worked tirelessly to get us what we wanted. The truck was actually in Greeley but she took care of everything and got me the truck I wanted. No pressure to try and sell me on something else. 100% recommend and ask for Katie!
I bought a mustang in September. Dealing with Parker Raehal was perfect. He has helped me with a couple of issues since with a positive and helpful attitude. I recommend anyone buying a car should work with Parker! He is the best!
My saleswoman was Katie and she was outstanding at her job. I was buying from out of town and she made the experience worry free and all paperwork in order with no big surprises. Unlike many other dealers that I have worked with I feel that this car dealer did a good inspection on the truck. They fixed the necessary items to make my used truck reliable. I highly recommend Katie and feel that she is one of the very few honest car sales person!!
2023 F150 3.5 EB, throwing codes for turbo wastegate stuck closed. Dropped off on a Monday for CEL that was read with scanner the previous week by dealer. Added additional issues that were found over weekend (leaking VCT seals and turn signal that does not auto cancel). Pick vehicle up Friday evening, 50 miles later, check engine light and reduced power are back. Brough vehicle in and scan tool is connected, the tech did what the TSB advised which was a flash of the PCM which was already done on Monday. I asked for a loaner to be told by the employee that ...
My car has a recall on it, I was told this would take about two hours to repair. They came and picked up my car around 7am, said I would have it back by end of day at the latest. I called around noon to check on the status of repairs, was told they didn't have an update for me and to call back later. So it's now past four at this point, I'm sitting at work with no ride or way home, and I get told the job is going into tomorrow, they had no loaners ...
Very professional and Customer focused. Sales, service and management worked well at problem solving with a results oriented mind set. Best dealership I have dealt with in years Well worth my time to travel to Cheyenne for a great experience job
One of the best dealer i ever dealt with. Nick absolutely amazing thank you!
Robert and Johnny were absolutely amazing! They went above and beyond what they needed to do to help me buy my new van. These guys both deserve huge kuddos and a pat on the back for a job well done. I would 100% buy another car from these fine gentlemen. All class, thank you Robert and Johnny.
Took my 2014 Tacoma with 104000 miles in to flush the radiator AND brake fluid. I have never had ANY problems with the truck. Lo and behold, after only 400 miles after job I have a brake light alert. My inspection revealed low brake fluid. I added 13 ounces and resolved the problem AND there are NO LEAKS I can observe that caused the brake alert. CONCLUSION: Insufficient refilling AFTER the 'supposed' brake flush. (Did they REALLY perform the flush?). Sure makes ya wonder! Summary - check the vehicle before ya leave the dealer. Don't 'assume' anything.
Service was friendly and very polite and answered ally questions.
Best car buying experience of my life! Comfortable and friendly atmosphere. Positive energy and smiles. Im female, minority and I got the vehicle i came for. They all treated me like gold. These folks are top notch! Parker is the man!
Very professional dealership and great people. Christina Tucke found me a great used car and was amazing throughout the process. Highly recommend her or any other of the nice sales people.
* After posting my review I was contacted the next to set up a time to get a new key fob. No communication with customers. I bought a vehicle from this location in January. The advertisement stated the SUV came with 2 sets of keys. I received 1 set as was waiting for the previous owner to return the 2nd set. I have contacted the dealership and they stated they wouldn't provide the second set but I could purchase one for $500. I have contacted the dealership multiple times, spoke with multiple people who stated they couldn't give me the answer but ...
Impressed with Kevin that GM going onto Untamed Motors on YouTube to talk about his core values and is genuinely honest and wants to sell vehicles the right way; Keep coaching your team toward greatness
Haven't actually shopped here but if were nearby I would. Watch this interview - the GM deserves kudos for taking the heat and going public on being more accountable in the future. Treating people right is just good business. https://youtu.be/UvgAowyw_fM?si=3FWIBme5tLV5_QAo
Wonderful service dept. Cody went above and beyond great service..thank you for helping me read my oil lipstick.
Worst experience ever. Going on 5.5 hours of a trade-in with no end in site. I was told they use the KBB site to determine trade in value, that isn’t exactly true. That is one variable. Had to haggle a lot on a trade-in in excellent shape that is 2 years old with 16,800 miles. Then all of the up selling. On the sticker on the car, the Cheyenne Package for $1,990 is optional, that is false. $1,195 is required no matter what. Came in at 915am, all paperwork signed by 1235pm. I took the old car to get the snow tires taken off. ...
Our experience at Ken Garff Ford in Cheyenne Wyoming was amazing. It felt like the turned back the clock, with excellent customer service you don't see much of these days. From the general manager, sales manager, salesman, and finance manager, they went above and beyond with us. We purchased a 2024 Ford Edge SEL, and they did everything for us and we were very pleased as we walked out the door to our new Edge. It was an amazing experience. Will recommend to anybody looking to buy a vehicle, this is the place to go. Thanks again for GREAT CUSTOMER ...
Quick service and text messages to let you know how your service is going is wonderful
March 9, 2024 I took delivery of my used 2019 F150 from Ken Garff Ford in Cheyenne. After driving 371 miles back to Ten Sleep, I found somethings that should have been corrected in their 172 point inspection. With help from Steve Seacrest (used car manager),Carl Blackbird(Sales manager) and Cristin(Ford sales manager) my issues with the truck have been RESOLVED. I purchased my first f150 in 1982 and many since and the team at Ken Garff Cheyenne Ford stepped up and I'm still a Ford customer for life.
I read a good review in this website about Scott Roberts, and decided I would call him to ask about a car that was on the inventory on their website. After I talk to him and stated that I found good reviews about him online and that I was interested in that vehicle that was on the lot. He said he will call me later and did not give me any more details. I waited for his call, but never came. I tried calling the dealership back and they blocked my number as if I was some kind of terrorist ...
I was taken care of EXTREMELY WELL. The salesman Nick was extremely helpful, knowledgeable and friendly. I got a really good trade in and a killer deal on a used car. Highly highly recommend people to come to this dealership. I went there to just look at a used vehicle they had in the parking lot but I ended up going home that same afternoon with a new used vehicle. Nice job
I had an excellent experience with salesman Scott Roberts, who went way out of his way on our out-of-state purchase of a new Rav4 off road vehicle prior to our move to Cheyenne. Scott help us with every aspect of obtaining and registering our new vehicle, including picking us up at the airport when we arrived. I highly recommend Ken Garff Toyota.
I had an excellent experience with salesman Scott Roberts, who went way out of his way on my out-of-state purchase of a new Rav4 off-road vehicle prior to my move to Cheyenne. Scott helped with every aspect of obtaining and registering my new vehicle, including picking me up at the airport when I arrived. I highly recommend Ken Garff Toyota and Scott for sales.
So, I drove 40 miles fort service here, because the Greeley and Fort Collins Toyota dealers are trash. Glad I did, because Ken Garrf honored the appointment and had my car done in less than an hour. Will be driving to this dealer from now on. I can drive to Cheyenne from Fort Collins get my oil change and be back in less time then it takes to get it done locally at Pedersen or Macdonald, which is sad. Pricing is also better.
We worked with Dwight on purchasing a vehicle that was being sold as wholesale. He was able to get us a great deal and was very professional and honest throughout the process.
Financing and salesman actually accused me of having Colombian “cartel connections” & was told to “correct it.” Yes I have a Hispanic name, which brings me to question their business ethics. I contacted the federal treasury department - OFAC who immediately verified I had no such connections. Yet Garff Toyota of Cheyenne nonchalantly chooses to defame and insult a law abiding, prospective customer and walk away with an attitude. They are despicable, dismissive, and condescending. Not deserving of my business! I bought from Toyota of Laramie. They are appreciative of a good customer and treat them well.
Awesome out of state vehicle purchase experience at Ken Garff Toyota. I enjoyed working with Michael. He was very professional throughout the buying process and took care of all my questions/concerns. Shout out to Steve in service as well as he went above and beyond to address my concerns. This was my first time buying a car out of state, and the team at Ken Garff Toyota made sure I was happy with my purchase and took care of me even after the sale was complete. Great job, and thank you for making this vehicle purchase a pleasant one!!
Ken garff Toyota dealer is a great place in all aspects,there service team was A+,had my 2017 Toyota Tacoma in for its 1000000 mile service they not only did great work but they found a really bad front bearing out,which it could have wrecked my truck...so great job...will definitely keep doing business with them!
Took my 2017 Ford Escape in had the transmission replaced. The service personnel were very outstanding in all areas. From the service counter to the mechanics. The staff was very professional, understanding, polite and great to work with. I have been a Ford customer for many years and will continue to do business with them. Thank you to all the service staff.
EDIT: Good experience, turned sour, turned AMAZING. After reaching out to the manager and sales manager, they jumped into action and went above and beyond with the customer service. They delivered a car to Denver, picked up my car, fixed all the issues with it and returned back to Denver. Thank you for all you have done! Original: Typical car buying experience. Push you into the vehicle and as soon as you have an issue they leave you out to dry. I purchased a vehicle and once it was off the lot I noticed a few minor issues with it. ...
Website failure and short staff required personal visit to arrange standard lub and maintenance. They offered to work me in but I asked if I could use their Quick Lane service, and my vehicle was completely serviced and cleaned in less than 2 hours! Great job, especially considering short staff!!
Sept 28th,2023 To: Ken Garff Toyota 2300 Westland Road Cheyenne, WY 82001 Subj. Letter of Appreciation This Review is to thank your Service Dept. for the excellent job they did on my 2020 Toyota Tacoma. I applied a special coating on my truck the day before bringing it to your service department and I was not supposed to wash it for two days. When I checked the car into the service department, I told the service advisor not to wash my truck. Later that day when the service was complete, I came to your dealership and the truck had been washed and then ...
Thank you for working hard to solve my electrical issue.
Bought a car here and also have a second Toyota serviced here. Top-notch in terms of both sales and service.
So professional and nice! Highly recommend taking your Toyota there!
We had an excellent salesman, with a sense of humor and desire to give us a positive experience from start to finish. All staff were attentive and helpful. Would definitely recommend.
Probably the best experience for an oil change. Fast friendly service. Great people working there!
Great to work with. Living out of state, my salesman Ken was great at helping me find the ideal 4Runner for me and my situation. The whole team excelled at helping identify my trade in value from out of state and made financing a breeze.
Purchasing a vehicle can be stressful and time consuming, but not with the Ken Garff Cheyenne dealership. Carl, Eric and Joe made it a fantastic experience, were knowledgeable and made the process seamless.
Very pleasant experience. Only dealer within 200 mile that had car on lot I was looking for. Scottie was very good to deal with. Thanks
Scott was amazing. He did a great job taking care of all our needs!
Toyota
Excellent service and friendly personnel
Very kind personal, made the process easy to understand and do
Traveling from California to Nebraska, I needed 70K servicing of my 2018 Toyota Highlander hybrid. I called Cheyenne Toyota 1st thing on a Tuesday morning, and they scheduled me. When I rolled into their service bay an hour later, they were ready for me. My car was fully loaded down with all my travel paraphernalia, including 4 house-cats ( in cages). Cheyenne Toyota worked around all my stuff without complaint, completing a full service AND a carwash. Thank you for getting me back on the road!
Nick wasn't the typical pushy salesman type. He was so knowledgeable about the vehicle, from front to back! But also asked good questions to make sure he was showing me vehicles that had what I wanted, not just one's for him to sell. Joseph, the finance director, was wonderful. Again, so knowledgeable but not pushy, honest and wanted what was best for me, not just sales. Could have sat and chatted with both men for hours as friends, that's how comfortable both of them made me feel. I've bought many cars over the last 25 years and ...
Smooth transaction.
Very satisfactory
Destiny was very knowledgeable and easy to work with. Pleasant experience and didn't feel pushed.
Very friendly staff
Needed a routine oil change under my Toyota Care. They scheduled an appointment within a few days. The shuttle took me right back to work. Vehicle was done in a timely and professional manner and I think they even ran it through the car wash (?). I normally go to the dealer I purchased from, who I have absolutely no problem with, but they are out of town about an hour. I recommend both dealers, and Toyota, very highly.
If I could give 6/5 stars I would. I've experienced pushy sales people from previous dealerships but Ken at the cheyenne toyota was so helpful, patient and was ready to go above and beyond. Definitely recommend and I know I'll be going there for my next car. Thanks Ken!
Went to this dealership on June 11th 2021 and bought a truck that I was assured by the salesmen Michael that it had no accidents and payed quite a bit for it… just a few days ago I find out that it did have an accident a couple weeks before I bought it and that the accident was reported when the truck had 97888 miles on it anyone want to guess how many it had on it when I bought that’s right 97888 cars take a major hit to their value usually 30% I payed 42 something for this truck and did not get ...
I don't like the $2000 charge for the hybrid. That is definitely over priced.
Dwight was the most amazing person and was really easy to work with. Everyone at Ken Garff was kind and understanding 10/10 would recommend
The Toyota team is the Best!
Fantastic to work with!
Great customer service; fit me in, even without an appointment. Their 3x oil change service plan is a good value
The Service Advisors & Service Techs are great! They're very knowledgeable, & take time to make sure all customers know what type of servicing your vehicle needs. I'll definitely be back to get my Camry serviced. You have a great Service Dept. Thank you, John.
Very pleased with the service and professionalism. I will always get my oil changed there.
Service of vehicle was good. Oil change, inspection, and tire rotation for 10k maintenance: They used to wash vehicle also, disappointed that they didn’t wash car.
Very nice service with friendly staff. Surprised with a nice clean 4Runner after having its oil changed. Thanks.
They have always done a good job.
There so helpful with questions. They also always take my car without an appointment
Such an easy great experience! Every single employee was very friendly and easy to work with! Zach was who we initially worked with and he made sure we not only got approved- but also the best rates. I had been to other dealerships in town and did not get anywhere near the amazing service I did at Ken Garff! Would absolutely purchase a vehicle here again in the future.